- Customer FAQ
We respect your privacy.
At Picture Pretty Kites, we are committed to protecting the privacy of all our customers. Picture Pretty Kites does not sell, rent, or loan any identifiable information at the individual level regarding its customers to any third party. Any information you provide us is held with utmost care and security. This information is collected primarily to ensure that we are able to fulfill your orders and to deliver to you a truly personalized shopping experience.
When you purchase products from Picture Pretty Kites or register with us for any services, you have the option of receiving e-mails regarding updates about special offers, new products, and new services including any significant upgrades to the various stores. In time, we will allow you to choose exactly the kind of information you wish to receive from us.
We are also bound to cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. We may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners, advertisers or other third-parties for research and advertising purposes. In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.
How do we use "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to identify you in case you have visited us earlier and to store items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.
In summary, we respect the privacy of our customers completely. We use the information we collect on the store to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.
Go ahead and have a great time shopping at www.pictureprettykites.com.
What do I do in case I receive a defective / damaged item from Picture Pretty Kites?
We will not send any defective material to our prestigious customers. If for any reason any of the items is found to be damaged or in defective condition, please email us at [email protected] for a replacement.
We will pick up the damaged item at our cost, while we deliver the replacement item to you.
How can I return a product ordered from Picture Pretty Kites?
To provide you a trouble free shopping experience, we offer you a No Questions Asked Return Policy. Within 7 days of receiving your shipment, you may return any unopened item in its original packaging, for a full refund excluding shipping costs.
When you return your product with the package opened, it is advisable to enclose a written note explaining the reason for your return. Then Pack the item with the note along with the order number into a secure package. Print or affix our address given below and send it through a reliable courier service or mail to us. Our address for returns is as follows:
Picture Pretty Kites
6512 N. 44th
Omaha NE 68112 USA
If you have any questions, please E mail us at: [email protected]
We will give you a full refund excluding shipping costs. Refunds are only made for the products purchased from Picture Pretty Kites.
Within what time period do I have to return the product?
You need to return any product bought from our store within a period of seven days after the receipt of the shipment.
How and when will I get my refund?
Upon receipt of your package with the item in it, we will initiate the refund process. The refund will be made to the same payment option(s) originally used to pay for the order.
For Express Delivery or International Shipping call or email us for a price ([email protected]).
If you wish to know what needs to be done in case you receive a defective item or wish to exchange an item, please read our Refunds Policy page.